Refund Policy

Online payment & Refund policy

The Website and App provide you the ability to pay online through a third-party payment gateway for some of the Services available on the Website or App.If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. Fortis shall not be liable. if any transaction does not fructify or may not be completed or for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Cancellation and Refund Policy:

The cancellation and refund policy is only applicable to all online payments made through mobile app and website for booking appointments. In case a cancellation is initiated by the end user or relevant hospital due to unavailability of the Doctor 100% of consultation fees will be refunded to the end user. Registration fees would not be refunded At the time of cancellation, the amount will be refunded via the same source of payment and will be subject to the payment and refund terms of the source only. Amount will be refunded within 4-7 business days.